Refund policy

Last updated: June 2026 |

We stand behind every Buck Up! product. If you are not completely satisfied with your purchase, we are here to help.

7-Day Return Policy

Returns are accepted within 7 days of the delivery date. To initiate a return, please contact us at Contact Us with your order number and reason for return. We will respond within 1 - 2 business days with return instructions and a prepaid return label (US customers only).

Eligible for Return

Due to hygiene and safety considerations, we can only accept returns that meet all of the following conditions:

  • Product is unopened and unused.
  • Original packaging and seal are fully intact. 
  • Return is requested within 7 days of delivery.
  • Item was received damaged, defective, or incorrect. 

Not Eligible for Return

The following items cannot be returned or exchanged:

  • Opened or used inhalers
  • Products with broken seals or damaged packaging
  • Products returned due to personal preference after opening
  • Products damaged through misuse
  • Sale items and gift cards

Defective or Incorrect Items

If your inhaler arrives defective (e.g., leaking, damaged, missing parts, or manufacturing defect) or if you received the wrong item, please email Contact Us with:

  • Your order number
  • A photo of the item

We will arrange a replacement or full refund. 

Exchanges

We are happy to exchange for a different pack size. Please note that opened or used products are eligible for store credit or exchange only — not a cash refund.

To request an exchange, email us at Contact Us and we will take care of it.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved:

  • Unopened items → Full refund to your original payment method within 5 - 7 business days

Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please go to Contact Us and reach out.